Frequently Asked Questions

New Customers

How can I contact you?
How do I place an order with you?
How do I login?
How do I search for products?

Payment Questions

What Payment options do you accept?
How do I place an order through PayPal?
How do I place an order through Google Checkout?
How do I place an order by Credit or Debit card?
What security do you have on the web site?

Order Questions

Can I order by telephone?
Where do you ship to?
Where is my order number?
How do I cancel an order?
How do I amend an order?
Where is my order?
How long does an order take to arrive?
How do I obtain an invoice or receipt?
I am having trouble placing an order, can you help?

Shipping and returns

Shipping and returns policy
Where can I obtain a returns form?  

  

New Customers

  

How can I contact you?

  

We may be contacted by e-mail, telephone or live support. To contact us by telephone, please call 0845 638 1888, to contact us by e-mail, please e-mail your query to cs@digizo.co.uk and to contact us through live support please select this option from our web site.

 

Back to top 

  

How do I place an order with you?

  

To place an order with us, please add your products as normal to your shopping trolley. Then select ‘Checkout’. After selecting checkout a new screen will come up which will allow you to review your order. 

  

Once reviewed, please select ‘Continue’ where you will be asked to enter your details – username, password, telephone number, billing address, and shipping address and card details. 

  

After clicking continues, your order will now be processed. 

 

Back to top 

 

How do I login?

  

Unless otherwise done so, you will need to create an account with us in order to be able to login. Once this is done, please use the details sent on your registration e-mail and login using the button on the web site. 

 

Back to top 

  

How do I search for products on your web site?

  

To search for orders on our web site, please use the search box located towards the top right hand corner. 

 

Back to top

 

Payment Questions

  

What payment methods do you accept?

  

We can accept any credit or debit card, of type Switch, Delta, MasterCard, Visa, Maestro etc. as well as PayPal and Google Checkout for transactions made on our web site. We DO NOT accept cash or cheque payments.

 

Back to top 

 

How do I place an order through PayPal?

 

To place an order through PayPal, please follow the above instructions titled ‘How do I place an order with you?’ but instead of entering your card details, select the radio button beside ‘PayPal’. Please note, any card details entered will be lost when selecting the ‘PayPal option’. You may need to create a PayPal account if you have not already done so. 

Back to top 

How do I place an order through Google Checkout?

 

To place an order through Google Checkout, follow the above instructions titled ‘How do I place an order with you?’ but instead of entering your card details, select the radio button beside ‘Google Checkout’. Please note, any card details entered will be lost when selecting the ‘Google Checkout’ option. You may need to create a Google Checkout account if you have not already done so. 

Back to top 

How do I pay by Credit or Debit Card?

 

To place an order through our Card Payment system, as opposed to other methods, please follow the above instructions titled ‘How do I place an order with you?’ before entering your card details in the boxes and ensuring the ‘Credit/Debit Card payment’ radio button is checked. Otherwise the transaction won’t go through. 

Back to top 

What security do you have on your web site?

 

Our web site uses the latest standard in SSL Encryption. This is secured by Geotrust to ensure all transactions made through our web site are safe and secure. 

Back to top 

Can I order by telephone?

 

Unfortunately we do not accept orders by telephone. This is for security reasons. 

Back to top 

Where do you ship to?

 

We ship to the United Kingdom only. We are looking at accepting orders from overseas in the near future. 

 

Back to top 

Orders

 

Where is my order number?

 

Your order number can be found towards the top left hand side of your delivery note. 

 

Back to top 

How do I cancel an order?

 

To cancel an order, please contact Customer Services on cs@digizo.co.uk 

Back to top 

How do I amend an order?

 

Unfortunately, once processed, orders cannot be amended. Instead you will have to cancel the order and re-order again. 

Back to top 

Where is my order?

 

All contact regarding orders being made are sent to the e-mail address originally used to register with our web site. All orders are immediately followed with an e-mail receipt with order information and progress. You may also log in with this information for the latest advice about your order.

Back to top

How long does an order take to arrive?

Once an order has been placed with us and successful payment has been made, the order is normally processed that same evening or the day after. We usually advise a wait of 2-5 days, from our carriers Royal Mail and City Link but advise a 10 day wait before items are considered lost.

 

Back to top

How can I obtain an invoice or receipt?

If you require a copy of a receipt or invoice, please advise Customer Services on cs@digizo.co.uk with your order number.

 

Back to top

I am having trouble placing an order, can you help?

If you are having trouble ordering with us please try the following before contacting support.

• Make sure you are using a supported Internet browser. Supported browsers are Internet Explorer (6 and higher), Mozilla Firefox and Google Chrome. Try using one of these if your are having trouble ordering with us.
• Clear your temporary Internet files and cookie cache. Details of how to do this vary depending upon your browser type, so please contact your vendor for more information if you are unsure on how to complete this.
• If none of the above solves the problem please contact Digizo.co.uk where a member of our web team will try to solve your ordering problem over the phone or via email.

 

 

Back to top

Shipping and Returns

---

How can I obtain an invoice or receipt?

 

For all shipping and returns related questions, please refer to our comprehensive guide, which is located on the following link:

Shipping and Returns Policy

Back to top

 

---

Where can I obtain a returns form?

You can download the form you will need to return items from here

 

Back to top

---